Here are the benefits of VoIP for business:
1. Flexibility
With the speed of technological changes, buying a hardware-based phone system ties you to the technology of that day. VoIP on the other hand uses a cloud based PBX that is updated as required at no cost to you.
2. Security
Compared to the traditional analog telephone connection, VoIP is much more secure. This modern phone system has standardized encryption protocols, making your calls and data secure – something that can’t be done on a regular telephone connection.
3. Portability
You can use your VoIP system anywhere you have internet access. VoIP allows you to make and receive calls from multiple devices, including your computer or smartphone, ensuring that you can be contacted by customers or by colleagues wherever you are in the world. It also allows you to transfer calls outside your phone system without requiring customers to call another number.
4. Customizations, Integrations
With VoIP, you have a myriad of customizations that grows each day. Vendors are constantly coming out with new integrations. Incoming calls can trigger your computer to do things like bring up the clients order history, automatically transfer them to their customer representative, and just about anything else you can think of.
6. Call Recording Service
With VoIP, calls can be recorded, allowing you and your colleagues to play back important calls, ensuring that important messages aren’t missed. With this modern phone system, you can also review call logs to determine what time of the day customers are calling the most, how long each call lasts and much more relevant information.
7. Increased Productivity
VoIP increases productivity by eliminating “phone tag” – a phenomenon that occurs when two people are trying to call each other by telephone but neither is able to get hold of the other. Phone tag only leads to increased customer frustration, reduced sales and inhibits small businesses the capacity to grow.
With VoIP, phone numbers can be programmed to ring on multiple devices before proceeding to voicemail. This reduces the likelihood of employees and customers experiencing phone tag.
8. Cost-Effective
Operating costs for VoIP are significantly lower than the traditional phone companies. Because they utilize your existing IP network, infrastructure costs can be consolidated. Inhouse IT departments require less specialized tools and training. Moving costs are dramatically reduced and don’t require third party assistance.